Terms of Service

To ensure our company operates in the most organized and professional manner, we have implemented the following policies. Please read carefully to avoid misunderstandings. If you have any questions, please contact us.

Last updated: July 13th, 2026

1.Rate Increases

We reserve the right to adjust our rates as needed. However, clients will always receive advance notice of any price increase. Situations that may lead to price adjustments include:

• Inflation
• Additional time required beyond the original estimate
• Changes in household conditions (e.g., new children, pets, or increased occupancy)
• Modifications to the home layout requiring more cleaning time

2. Scheduling Requests

As we expand, we will have more full-time cleaners available; however, we cannot guarantee a specific cleaner or exact arrival time. You will receive an estimated arrival window 1–2 days prior to your cleaning. Requests for fixed arrival times may be subject to additional fees.

3.Rescheduling

If you need to reschedule your cleaning, please notify us as soon as possible. We will do our best to accommodate your request; however, postponing recurring cleanings may not always be possible.

4.Skipping a Cleaning

If you are a recurring cleaning customer and need to skip a cleaning, contact us at (978) 729-5560. A $50 skip fee may apply unless the home remains in its usual condition (e.g., due to travel).

5.Construction / Renovation

If renovations occur before your scheduled cleaning, a post-construction cleaning rate may apply. Please notify us at least one week in advance.

6.Cancellations

All cancellations must be made by contacting us via call, voicemail, or text at (978) 729-5560.

7.Late Changes and Late Cancellations

Cancellations made less than 48 hours before the scheduled service will incur a $50 fee. Same-day cancellations or cancellations made after 3:00 PM will be charged 50% of the cleaning fee.

8.Lockouts

If our cleaners cannot access your home at the scheduled time, a lockout fee equal to the full cleaning cost will be charged. Access may be provided via key, lockbox, or entry code.

9.Satisfaction Guarantee

If any issues are reported within 48 hours of service, we will return to re-clean the affected areas. We do not offer refunds for completed services.

10.Billing

Payment is due at the time of each cleaning. We accept cash, check, Venmo, and Zelle. If payment is not received within 3 days after the cleaning, a reminder will be issued.

11.Tipping

Tipping is not required but appreciated. If tipping in cash, please clearly label it for the cleaner.

12.Donations

Employees are not allowed to take any items from a customer’s home without written permission. If you wish to give something to a cleaner, please notify the office.

13.Breakage Policy

Accidents may occur despite precautions. Please report breakages within 7 days. We review incidents on a case-by-case basis and will reimburse for verified negligence. We are not responsible for inherently unstable or delicate items.

14.Health and Safety

The safety of our cleaners is important. Please ensure areas to be cleaned are free of hazards, and temperatures are appropriate. Pets should be secured if they may become aggressive.

15.Non-Solicitation of Employees

Clients are prohibited from directly or indirectly soliciting our employees for private work during service or within 12 months after the last service. A $250 fee will apply per incident.

16.Special Requests

Special requests (e.g., inside oven, refrigerator, laundry) must be made in advance and may incur additional charges.

17.Services We Do Not Offer

We do not offer services such as shopping, heavy lifting, biohazard cleaning, or cleaning heavily cluttered homes. Please contact us for a full list.

18.Supplies

We bring all necessary supplies but kindly request 1 paper towel roll and 1–2 trash bags per cleaning. Customers must have one toilet brush for each bathroom. Please notify us of any allergies or product preferences in advance.

19.Harassment Policy

Nandax Cleaning Services Inc. maintains a zero-tolerance policy for harassment. Any inappropriate behavior toward our staff will result in immediate termination of services.

20.Children on the Job

Cleaners are not permitted to take on supervisory responsibilities for clients’ children.

21.SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Nandax Cleaning Services Inc., you may receive messages related to the following:

Customer care related to appointment reminders and confirmation, scheduling appointments, follow-up messages, and Customer inquiries

Marketing related to Promotions or offers. 

Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Nandax Cleaning Services Inc. at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. 

Example:

“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Nandax Cleaning Services Inc. in the following way:

By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at contact@nandaxcleaning.com

We do not sell, rent, or share you phone number or personal information with third parties for marketing purposes.

Carrier Liability Disclaimer: Carries are not liable for delayed or undelivered messages.

Age restriction: By using our services and submitting your information, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

Message frequency may vary